FREQUENTLY ASKED QUESTIONS

  • Flow Functional Healthcare is located in central Edmonton at Unit 101, 6915 109 Street NW. Our convenient location allows us to welcome patients from all areas of Edmonton and surrounding communities. For those across Alberta who may prefer not to travel or who live outside the city, we also offer secure virtual appointments, ensuring access to quality care wherever you are.

  • Yes, Flow Functional Healthcare offers direct billing for many extended health insurance plans. Most insurance providers cover visits with naturopathic doctors, while coverage for counselling services is often more limited. At this time, we are unable to submit claims for nurse practitioner services. Because coverage varies between plans, we recommend that patients confirm their benefits with their insurance provider before their appointment to understand what services are eligible for reimbursement.

  • A Naturopathic Doctor(ND) is a licensed healthcare provider who focuses on identifying and treating the root cause of health concerns using natural and evidence-informed therapies. At Flow Functional Healthcare, our team of five NDs blends conventional medical knowledge with natural approaches such as nutrition, supplements, herbal medicine, acupuncture, and lifestyle counselling. We treat the whole person-not just the symptom-and work collaboratively with other practitioners, such as our nurse practitioner and registered counsellor,  to provide comprehensive care. Our areas of focus include hormone health, fertility support, digestive issues, and chronic conditions, among others.

  • Your initial appointment is a 75-minute comprehensive consultation with one of our naturopathic doctors. During this visit, they will take an in-depth look at your health history, current symptoms, lifestyle, diet, stress levels, sleep patterns, and overall wellness goals. We review any existing lab work and may recommend additional testing to better understand the root causes of your concerns. You’ll leave with a clear understanding of what’s happening in your body and a personalized treatment plan tailored specifically to your needs. At Flow Functional Healthcare, we ensure every patient feels heard, supported, and understood. To book your first appointment, visit flowyeg.ca or call 780-760-3569 (extension 1) to speak with Nicole.

  • No, a referral is not required to see any of our practitioners. You can book directly with any of our naturopathic doctors, as well as with Michelle, our nurse practitioner, or Kim, our certified counsellor. Simply reach out or book online to get started with the practitioner best suited to your needs.

  • Our naturopathic doctors at Flow specialize in fertility support for women aged 30-50. We start with comprehensive hormone and fertility testing (FSH, LH, estrogen, progesterone, AMH, thyroid, vitamin D), then create personalized treatment plans to optimize egg quality, support regular ovulation, balance hormones, address underlying conditions like PCOS or endometriosis, reduce inflammation, and prepare your body for a healthy pregnancy. We also support women undergoing IVF or IUI by working alongside fertility specialists. Our Naturopathic Doctors have helped many Edmonton families achieve their dream of pregnancy through natural, evidence-based fertility care.

  • Hormone Replacement Therapy (HRT) is a general term for treatments used to restore declining hormone levels. Bioidentical Hormone Replacement Therapy (BHRT) uses those naturally produced by the body. Testosterone Replacement Therapy (TRT) specifically focuses on optimizing testosterone levels. Our Nurse Practitioner, Michelle, assesses your symptoms, medical history, and lab work to determine which approach may be t he most appropiate for you.

  • Many patients seek hormone therapy when experiencing peri-menopaousal or menopausal symptoms, fatigue, low libido, weight gain, brain fog, sleep disturbances, mood changes, or hot flashes. Michelle performs a comprehensive assessment, including detailed health history and lab testing, to determine whether hormonal imbalances may be contributing to your symptoms.

  • No, you do not need a referral to see our Clinical Counsellor, Kim Fontaine. You’re welcome to book directly at any time.

    Some extended health insurance plans may require a physician’s note for reimbursement, so we recommend checking with your provider beforehand to confirm your specific coverage requirements.

    If you’re unsure, feel free to reach out to our office and we can help you understand what may apply to your situation.

  • We offer comprehensive functional lab testing including hormone panels, complete thyroid testing with antibodies, food sensitivity testing, comprehensive stool analysis for gut health, nutrient deficiency testing (vitamin D, B12, iron, magnesium), inflammatory markers, metabolic panels for blood sugar and insulin resistance, and specialty testing for autoimmune conditions. Testing requisitioned by our Nurse Practitioner, Michelle, are covered by Alberta Health Care, while tests requisitioned by our Naturopathic Doctors are out-of-pocket. We only recommend testing that will directly inform your treatment plan and help us identify root causes.